Privacy Policy

Introduction

jaba9 ("we", "us", or "our") operates the online gambling platform accessible at https://jaba9.bet. We are committed to protecting and respecting the privacy of every user who accesses our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this document carefully to understand our views and practices regarding your personal data and how we will treat it.

By using the jaba9 platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users in Bangladesh and wherever our services are accessed.

Information We Collect

jaba9 collects two broad categories of information: personal information that you provide directly, and technical data collected automatically when you use our platform.

Personally Provided Information

• Full name, date of birth, and residential address (required for account registration and identity verification)
• Email address and mobile number, which may be linked to your bKash, Nagad, or Rocket account for payment processing
• Government-issued identity documents (e.g., National ID card) submitted during KYC verification
• Financial transaction records, including deposit and withdrawal history on the jaba9 platform

Automatically Collected Technical Data

• IP address, browser type, operating system, and device identifiers used to access jaba9
• Session data, including pages visited, time spent on each section, and gameplay logs
• Cookie and similar tracking technology data, as described in the Cookies section below

How We Use Your Information

The information collected by jaba9 is used strictly for the following purposes. We do not process your personal data beyond what is described in this policy without obtaining your explicit consent.

• To create, manage, and maintain your jaba9 user account and associated gaming profile
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods
• To conduct identity and age verification in compliance with responsible gaming standards (players must be 21 years or older)
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform
• To provide customer support and respond to queries, complaints, and dispute resolution requests
• To send you promotional offers, bonus notifications, and platform updates — only if you have opted in to marketing communications

Sharing of Information

jaba9 does not sell, rent, or trade your personal information to any third party. We may share certain data in the limited circumstances described below, and only to the extent strictly necessary.

Service Providers and Payment Processors

We share data with trusted third-party service providers who assist us in operating jaba9. This includes payment processing partners such as bKash, Nagad, and Rocket, as well as technology vendors responsible for platform infrastructure and fraud prevention. All such partners are contractually bound to handle your data securely and only for the purposes we specify.

Legal and Regulatory Obligations

We may disclose your information to law enforcement agencies, regulatory authorities, or courts when required to do so by applicable law, or when we reasonably believe that disclosure is necessary to protect the rights, property, or safety of jaba9, its users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets involving jaba9, your personal data may be transferred to the relevant successor entity. We will notify affected users and ensure that the receiving party provides equivalent privacy protections as described in this policy.

Cookies and Tracking Technologies

jaba9 uses cookies and similar tracking technologies (such as pixel tags and local storage) to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognise you on return visits, maintain your session state, and serve relevant content based on your activity.

We use three categories of cookies: strictly necessary cookies (required for the platform to function), performance cookies (used to analyse how users interact with jaba9), and marketing cookies (used to present you with relevant offers and promotions). You may configure your browser to refuse cookies; however, doing so may limit certain features of the jaba9 platform. We do not use cookies to track your activity on third-party websites.

Data Security

jaba9 takes the security of your personal data seriously. We implement and maintain a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, hashed storage of passwords, access controls limiting data access to authorised personnel only, and regular security audits of our platform infrastructure.

Despite our best efforts, no online platform can guarantee absolute security. If you suspect that your jaba9 account has been compromised, please contact our support team immediately at [email protected] so we can take prompt protective action.

Data Retention

We retain your personal data for as long as your account remains active or as required to provide you with our services. When your account is closed, we may continue to hold certain information for a period required by applicable legal and regulatory obligations — for example, transaction records may be retained for up to seven years to satisfy financial compliance requirements. Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be used to identify you.

Your Privacy Rights

As a user of jaba9, you have the following rights with respect to your personal data. These rights may be exercised by contacting our support team.

• Right of Access — you may request a copy of the personal data we hold about you
• Right to Rectification — you may request that inaccurate or incomplete data be corrected
• Right to Erasure — you may request deletion of your personal data, subject to legal retention requirements
• Right to Restrict Processing — you may request that we limit how we use your data in certain circumstances
• Right to Withdraw Consent — where we process data based on your consent, you may withdraw that consent at any time without affecting prior lawful processing

To exercise any of these rights, please write to us at [email protected] with the subject line "Privacy Request". We aim to respond within 14 business days. Please note that exercising some rights may affect your ability to use certain features of the jaba9 platform.

Third-Party Payment Providers

When you make a deposit or withdrawal using services such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment details are processed directly by those third-party providers under their own terms of service and privacy policies. jaba9 does not store full card numbers or mobile wallet PINs on our servers. We only retain transaction reference numbers and confirmation data necessary for our records.

We recommend that all users review the privacy policies of their chosen payment providers before completing any transaction on jaba9. Links to those providers' policies are available on the respective providers' websites.

Age Restriction and Child Protection

jaba9 is an adult-only platform. Players must be 21 years or older to register and participate in any gambling activity on this site. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that information and terminate the associated account. If you believe a minor has registered on jaba9, please notify us immediately at [email protected].

Changes to This Privacy Policy

jaba9 reserves the right to update or revise this Privacy Policy at any time in response to changes in applicable laws, platform features, or business practices. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or by a prominent notice on the platform.

Your continued use of jaba9 following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jaba9 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to resolving privacy-related matters promptly and transparently.

Email: [email protected]